How It Works

Focus on selling. Our team will take care of the creatives for you!

Match with your designer

After signing up, you’ll be invited to our private portal app. You’ll then be matched with your dedicated team of designers.

Can I change my designer?

Our management team will spend a lot of time to ensure we match you with the perfect designer for your specific needs. If you don’t like the match for any reason, we’ll be happy to match you with a new designer within one business day.

What time is my designer working?

We have clients all over the globe, so in order to facilitate clients in different time zones, you can select from our 2 available schedules: 9am – 5pm EST (US) or 9am – 5pm AEST (Australia) Monday – Friday. You can select either at no additional cost.

How can I communicate with my designer?

Your dedicated hero designer will work and communicate with you directly for as many revisions as you need via our private portal app. You’ll also get daily updates about request progress.

Submit Your Design Requests

Find inspirations from our creative library. Create as many design requests as you want in our client portal. Your dedicated designer will communicate with you directly.

How many design requests can I create?

You can create as many requests to your dedicated designer as you want. Your designer will work their way through your projects each business day, working an average of 2 hours per day on your projects in the order you have prioritized. You’ll be amazed by our blazing fast turnarounds (average of less than 1 day turnaround) and professional quality designs!

What type of design requests can I create?

Anything you can imagine, we can create. As long as you can effectively describe what you want through electronic communication or simply pick from our creative library — we’ll do it.

Reviews & Revisions

Your dedicated hero designer will get to work and communicate with you directly. You are able to request as many revisions as you need, until you’re happy.

How many designs can I get in a day?

For simple projects, expect an average turnaround of 12 hours or less. For more complex projects, this can of course vary. For example, a one minute animated explainer video will take an average of 7-15 days to complete, whereas an infographic may require less than 12 hours of turnaround. With one Hero subscription, you will receive 2 hours of daily design allotment from your Hero designer.

Can I add more hours of daily design work?

Yes, you’re always welcome to add additional Hero subscriptions. Each subscription provides you with 2 hours of daily design allotment.

Enjoy Your Designs

Your designer will then send you the completed design for approval. You get 100% ownership of all files created by your Hero designer.

How many revisions do I have in a project?

You receive unlimited revisions. You can request for revisions until it meets your vision.

Will my files be stored on Hero Design

Yes, we will host all your design files on Hero Design and Google Drive, including the source files that you will retain 100% ownership. We provide you with unlimited storage.

Subscription Membership Benefits

Unlimited Designs & Revisions

Unlimited Designs & Revisions

We'll complete all your design projects and provide you with unlimited revisions.

Instant Communication

Instant Communication

Need faster communications? We can connect your Slack for maximum efficiency.

Fast Turnaround

Fast Turnaround

Most projects can be completed in less than 24 hours. Some can take longer.

Dedicated Hero Designer

Dedicated Hero Designer

Work with a dedicated designer who will understand your branding visions.

Pick Your Schedule

Pick Your Schedule

Get a designer that works within your schedules for you to allow for real time communication.

14 Days Money Back

14 Days Money Back

We aren't a perfect fit? Let us know within 14 days and receive a full refund.

Frequently Asked Questions

It's OK to ask questions. Check the list below to see if we can answer any of your burning enquiries. Still have questions? Just chat us live by hitting the icon in the bottom right.
What does unlimited requests and revisions mean?

You can create as many requests to your dedicated designer as you want based on your priority.

As your designer works on your projects, they will spend an average of two hours on each of them each business day. With our blazing fast turnarounds and professional quality designs, you’ll be amazed!

What's the process?

1. Submit Your Design Requests

Create as many design requests as you want in our client portal. We’ll assign the most suitable hero designer  dedicated just for you!

 

2. Reviews & Revisions

Your dedicated hero designer will work and communicate with you directly for as many revisions as you need.

 

3. Enjoy Your Designs

Get daily updates about request progress but also get full ownership of all source files your designers creates for you.

How good are the Hero Designers?

Hero Design only hires senior level designers with experience and skill. Having created a wide variety of professional level designs for businesses of all sizes, both small and publicly traded, each of our designers is more than capable of creating the designs we mention on our website.

How long is the turnaround time?

In most cases, simple projects can be completed within a day (or less), which means if you have multiple simple projects you can expect to complete several of them each day with a Hero Design subscription. Complex projects may require more time.

A one-minute animated explainer clip with custom-drawn characters and images, for example, may take anywhere from 7 to 15 days to create. You can, of course, subscribe to multiple subscriptions to expedite the completion of your projects.

What time does my designer work?

We offer 2 schedules that your designer will work from: 9am – 5pm EST (US) or 9am – 5pm AEST (Australia) Monday to Friday. You are not charged additional fees for either schedules.

You’ll receive 2 hours of work per day per subscription as long as you keep to this schedule, but please note that your designer will also work for other clients.

What makes Hero Design so affordable?

Hero Design has streamlined the design process to reduce costs and considerably reduce time and effort.

Furthermore, each designer is matched with an average of four clients, so you can save money without sacrificing quality.

What is the minimum contract term?

None! You can cancel at any time and for any reason.

What happens if I don't like the service?

You have 14 days to work with your designated designer and finish several projects.

You can get a full refund and keep your completed designs if you still don’t love Hero Design.

Try Hero Design 100% Risk-Free

For your peace of mind, all monthly plans are backed by a 14 day money-back guarantee. No conditions or strings attached.

Join the Waitlist

Get first priority to our design services once they're available again