Frequently Asked Questions
You can create as many requests to your dedicated designer as you want based on your priority.
As your designer works on your projects, they will spend an average of two hours on each of them each business day. With our blazing fast turnarounds and professional quality designs, you’ll be amazed!
1. Submit Your Design Requests
Create as many design requests as you want in our client portal. We’ll assign the most suitable hero designer dedicated just for you!
2. Reviews & Revisions
Your dedicated hero designer will work and communicate with you directly for as many revisions as you need.
3. Enjoy Your Designs
Get daily updates about request progress but also get full ownership of all source files your designers creates for you.
Hero Design only hires senior level designers with experience and skill. Having created a wide variety of professional level designs for businesses of all sizes, both small and publicly traded, each of our designers is more than capable of creating the designs we mention on our website.
In most cases, simple projects can be completed within a day (or less), which means if you have multiple simple projects you can expect to complete several of them each day with a Hero Design subscription. Complex projects may require more time.
A one-minute animated explainer clip with custom-drawn characters and images, for example, may take anywhere from 7 to 15 days to create. You can, of course, subscribe to multiple subscriptions to expedite the completion of your projects.
Our management team will spend a lot of time to ensure we match you with the perfect designer for your specific needs. If you don’t like the match for any reason, we’ll be happy to match you with a new designer within one business day.
Get daily updates about request progress but also get full ownership of all source files your designers creates for you.
Yes, we will host all your design files on Hero Design and Google Drive, including the source files that you will retain 100% ownership. We provide you with unlimited storage.
We offer 2 schedules that your designer will work from: 9am – 5pm EST (US) or 9am – 5pm AEST (Australia) Monday to Friday. You are not charged additional fees for either schedules.
You’ll receive 2 hours of work per day per subscription as long as you keep to this schedule, but please note that your designer will also work for other clients.
Hero Design has streamlined the design process to reduce costs and considerably reduce time and effort.
Furthermore, each designer is matched with an average of four clients, so you can save money without sacrificing quality.
You have 14 days to work with your designated designer and finish several projects.
You can get a full refund and keep your completed designs if you still don’t love Hero Design.
You can create as many requests to your dedicated designer as you want. Your designer will work their way through your projects each business day, working an average of 2 hours per day on your projects in the order you have prioritized. You’ll be amazed by our blazing fast turnarounds (average of less than 1 day turnaround) and professional quality designs!
Anything you can imagine, we can create. As long as you can effectively describe what you want through electronic communication or simply pick from our creative library — we’ll do it.
For simple projects, expect an average turnaround of 12 hours or less. For more complex projects, this can of course vary. For example, a one minute animated explainer video will take an average of 7-15 days to complete, whereas an infographic may require less than 12 hours of turnaround. With one Hero subscription, you will receive 2 hours of daily design allotment from your Hero designer.
Yes, you’re always welcome to add additional Hero subscriptions. Each subscription provides you with 2 hours of daily design allotment.
